We offer a 5-day, no-questions-asked refund on new purchases and on renewals. Contact us with your account email within 5 days of the charge, or contact Paddle, our Merchant of Record, through the link on your receipt.
When a refund is issued, the paid plan on that license ends immediately and the subscription is cancelled, so you won’t be charged again.
After 5 days, payments are non-refundable, but you can turn off auto-renewal at any time and keep your plan until the end of the paid month or year.